About MySchoolFM

MySchoolFM is a complete facilities and ICT service management platform built specifically for schools. It brings every part of school infrastructure into one place: service requests covering facilities, ICT, safety and security and scheduled maintenance; asset tracking with full lifecycle history; a central document vault for compliance certificates and operating manuals; an intelligent venue booking system with AI-assisted venue search; and a ten-year maintenance and repair plan that supports long-term capital budgeting.

The platform is designed for the people who keep schools running — facility managers, ICT teams, bursars and finance staff, and school administrators — as well as the teachers and staff who report issues every day. Vendors and external service providers get their own limited view, so work can be assigned and tracked without exposing the rest of the system. Everything is permission-based, so each person sees exactly what their role requires and nothing more.

MySchoolFM is built and maintained by MyIncidentDesk, a South African software company specialising in service management platforms for schools and shared facilities.